Customer Service

Prices and Specifications

All prices and specifications are subject to change at any time.

Shipping- Free Shipping on all Orders Over $250

Most orders from Falk Copper Cookware qualify for free shipping. Orders less than $ 250.00 incur a shipping charge. To all orders for Northwest Territories, Nunavut and Yukon a $30.00 flat fee for shipping is added. Cooking with copper is fast and efficient, and with Falk in particular, a joy. We strive to make the order and delivery process the same. Falk Copper Cookware Canada is the exclusive source for Falk cookware in Canada. Shipping is free on any order totalling over $250, before tax, to any postal address in Canada, and ships from our warehouse in London, Ontario so you never have to worry about unexpected and expensive duty or brokerage fees. We ship Canada Post Expedited service. For next day delivery please call (1-855-666-0998 or 1-519-666-0998) or email us.  Next day delivery service will be charged at cost.

Warranty

All Falk cookware is covered by a lifetime warranty against manufacturing defects considering normal use and that the pot has been properly maintained. See our Care and Cleaning instructions and guidelines. Please contact us with any warranty issues you may have. We will reimburse you for shipping goods back to us for warranty related issues.

Return Policy

In the unlikely event you receive the wrong pan/pot, or if the pot is damaged, please notify us within 15 days of receipt, so that we can make it right. If the shipping box is damaged, please take pictures before opening the box.

If, for any other reason, you need to return an item

Please contact us by email or phone (1-855-666-0988 or 519 666 0998 ), Monday through Saturday 10 am to 5 pm EST to obtain an RMA (Return Merchandise Authorization) number. We cannot accept any returns without first having issued an RMA. Without an RMA a 15% restocking fee will be charged. Please return items in original packaging. Goods returned in opened packaging need to be in a condition that is fit for resale. Product must be in unused and undamaged condition. You will be refunded the purchase price minus the shipping cost incurred by Falk Canada to get the goods to you. Should you choose to return your purchase you must inform us within 15 days of receipt. Should a product be damaged while being shipped to our offices, Falk Copper Cookware Canada will not be liable for the damages. It is recommended you insure any items that you send to us. Shipping charges are yours if the return is not a warranty issue.

How to Order

You may order online or by calling 855 666 0998. We answer calls and email Monday through Saturday 10am to 5pm EST. Your order will be charged and shipped the next business day by Canada Post Expedited service.  Your order is shipped from our Canadian location, so you’ll receive your order quickly and hassle free with no worries about delivery delays or customs brokerage or duty fees.

Items We Don’t Carry

If you wish to order a Falk copper pot we do not carry here in Canada, then please send us an email so we can organize ordering it for you.

Back Orders

We take backorders for out of stock items by telephone 1-855 666 0998 or 1-519 666 0998 or send us an email

Customer Satisfaction

We want you to be completely satisfied with your Falk copper cookware and we want your experience with us to be a positive one.  To that end, we will do our best to answer all questions and provide excellent service. Please contact us with any queries. We answer calls and email Monday through Saturday 10am to 6pm EST

Copper and Induction Cooktops

Falk copper cookware can be used on all cooking surfaces and in the oven with one small exception. When using Classic Line and Signature Line Falk pots and pans with induction ranges, a cast iron plate needs to be positioned under the copper pan on the magnetic field of the range.  That is all that is needed to make a copper pan work on an induction range. It’s a simple addition and we carry the iron plates in stock. Or you can order from our Induction Line, the choice of pots is not as big but there is no need for the cast iron plate, how easy is that.

Privacy Policy

Your privacy is important to us! Our online store is fully secured so your credit card information is protected and we will never sell or distribute your name, address, email, phone number, or other information to third parties. If you would prefer to place an order over the phone, we would be more than happy to help you: 1-855-666-0988 or 1-519 666 0998. We answer calls and email Monday through Saturday 10am to 5pm EST